Getting Started

1. I don’t have a lot of time or money, can you help me?
2. Do I need a computer or a web site to use your service?
3. If I already have a web site, how do I connect to registration?
4. How quickly can I get my web site/registration site up and running?

Customization 

1. How flexible is your system?
2. Can I use my own graphics?
3. Can I add/change fields on the customer registration screen?
4. Can you manage multiple event sites/dates?

Data Management / Reporting 

1. What if my customer doesn’t have a computer to register online?
2. Will my customers receive confirmation of registration?
3. Can the data be changed once it has been entered?
4. How often is the data updated?
5. Can I sort the database by name, location, etc?
6. Is the database downloadable? If so, in what format is it available?
7. Do you complete data cleanup and follow-up after the event?

Security / Privacy 

1. How secure is the database?
2. What mechanisms are in place to ensure privacy of customer data?
3. How often is the database backed up?

e-Commerce

1. What methods of payment are available?
2. Who processes the credit card payments?
3. Tell me about credit card security?
4. I have received a charge on my credit card statement from DotCom Your Event.