Our
ASP Solution
DotCom Your Event designs, develops and deploys mission
critical Software Solutions through our own Dedicated
Web Server. Our Web Server is located at a co-location
facility called e^deltacom (http://www.edeltacom.com/index.cfm).
e^deltacom guarantees 100% uptime for Internet connectivity
and power as well as the most advanced physical security
in the business. Please visit their Web site for quick
online tour of e^deltacom’s facilities.
Our
Technical Support
At DotCom Your Event, we understand how important it
is to have someone just a phone call away. As such,
we are always available to answer your questions during
regular business hours 8:30 AM to 5 PM, Monday to Friday
(excluding Statutory Holidays and weekends).
Service
Level Agreements (SLAs)
DotCom Your Event Registration Solution provides you
with the following service level guarantees:
- An
experienced Registration Management company with Customer
Support across many time zones
-
Years of experience creating Event Registration and
Data Management Systems
- First
hand knowledge of pre-show, online and onsite event
management requirements
-
Practical understanding of bar coding, lead retrieval
and scanning technologies
- In
depth knowledge of electronic payments, eCommerce
Merchant
Accounts,
Internet Gateway Providers and reconciling funds through
Canadian and US Financial Institutions
- Understanding
of the reality of time sensitive event and communication
data
-
Long term experience in the delivery of on time event
registration projects in conjunction with our customer’s
timelines and budget constraints
-
Long term history of working with a competent web
hosting supplier that delivers regular and consistent
uptime and availability for mission critical applications
- Ability
to provide comprehensive training to new users
- Ability
to quickly re-initialize your Online System
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